How We Use Your Information

We use personal information only where reasonably necessary for our business operations, customer support, order handling, and service delivery.

• To respond to inquiries, quotation requests, and support messages
• To process orders for auto parts and vehicle-related services
• To verify part compatibility and vehicle details where possible
• To arrange packaging, shipping, export coordination, and delivery
• To communicate about order status, documentation, or shipping updates
• To improve our website, product offering, and customer experience
• To prevent fraud, abuse, unauthorized activity, or technical misuse
• To maintain internal records, accounting, and compliance documentation
• To send service-related communications and, where permitted, promotional updates
• To comply with legal, regulatory, tax, customs, or enforcement obligations

How We May Share Information

We do not sell your personal information. However, we may share relevant information with trusted third parties where necessary to operate our business and fulfill your request.

• Shipping carriers, freight forwarders, customs brokers, and logistics providers
• Payment processors, banks, or financial service providers
• Suppliers, sourcing partners, garages, or inspection parties involved in the transaction
• Website hosting providers, analytics services, and technical support vendors
• Government authorities, regulators, customs agencies, or law enforcement where legally required
• Professional advisers such as accountants, auditors, insurers, or legal consultants when needed

We only share the information reasonably necessary for the relevant purpose.

Data Storage and Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, disclosure, alteration, or loss. However, no website, server, email system, or online transmission method can be guaranteed to be completely secure.

You are responsible for using secure devices, protecting your login or email accounts, and sending correct information through safe channels.

International Transfers

Because we serve customers worldwide and may work with international shipping and sourcing partners, your information may be transferred to, stored in, or accessed from countries outside your country of residence. By using our services, you understand that such international data handling may occur where necessary to complete your request.

Your Rights and Choices

Depending on your location and applicable law, you may have the right to request access to your personal information, ask for correction of inaccurate data, request deletion where appropriate, object to certain processing, or ask us to limit certain uses of your data. We will review and respond to reasonable requests in accordance with applicable legal requirements.

Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including customer support, record-keeping, order processing, legal compliance, dispute resolution, fraud prevention, and tax or accounting obligations.

Third-Party Links

Our website may include links to third-party websites, tools, payment services, social media platforms, or external resources. We are not responsible for the privacy practices, content, or policies of third-party websites or services.

Children’s Privacy

Our website and services are not directed to children. We do not knowingly collect personal information from children through our website. If you believe a child has provided personal data to us, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, legal requirements, or operational practices. Any updated version will become effective once posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

AALAM MOTORS
Dubai, United Arab Emirates
Website: aalammotors.com
Email: info@aalammotors.com